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• General Facts
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• Change a Reservation
• Children & Infants
• Optional Additional Services
• Refunds
• Reserve a Car
• Travel Insurance

• Review/Cancel Reservations

Are infants charged for ground transfers in combo package bookings?

If infants are charged, it will be clearly identified within the combo package Additional Services option by identifying an age range. Generally, children under the age of 3 are not charged for ground transportation services.

Is combo package Optional Additional Services pricing different for adults and children?

At this time, all passengers requiring Optional Additional Services are priced as adults.

Change a Reservation

Can changes be made to a combo package booking once ticketed?

Changes can be made to a combo package booking once ticketed provided that the airfare rules allow changes and/or the change is made prior to 12:01AM Central Time on the date of departure. No changes can be made on or after the departure date.

To change to your combo package booking, contact one of our Customer Care agents. When calling from within the United States, dial 888-291-1613 (24Hrs/7days a week) or fax 800-944-0005. When calling from outside the United States, dial 210-582-2718 (24Hrs/7days a week). We will be happy to assist you.

Email: For your convenience, if the issue does not need immediate assistance you may submit your question by email by clicking here. We will make every attempt to reply to you within 3 hours.

I have a combo package booking. Can I fly standby on a different flight than originally booked?

Unfortunately, you may NOT fly standby for an earlier or later flight even if the travel date is the same.

If you would like to make a change to your combo package booking, please contact one of our Customer Care agents and we'll be happy to assist you.

Cancel a Reservation

Can I cancel a combo package booking?

To cancel a reservation, contact our Customer Care Department by email or by phone. From within the United States dial 888-291-1613 (24Hrs/7days a week) or fax 800-944-0005. From outside of the United States dial 210-582-2718 (24Hrs/7days a week).

Email: For your convenience, if the issue does not need immediate assistance you may submit your question by email by clicking here. We will make every attempt to reply to you within 3 hours.

Please be advised, however, that there will be fees and penalties for the package cancellation.

Can I cancel or change one portion (air or hotel reservation) of my combo package and keep the other?

Because a combo package is a package booking, you can not cancel one component of the combo package while keeping the other. You are welcome to cancel the entire package and re-book the air or hotel reservation.

Can one person (or more) in a group booking cancel or change their combo package?

Because all changes to a combo package reservation must apply to all passengers on the record, modifications cannot be made for individual combo package travelers.

Refunds

Can I get a refund on my combo package if I cannot go on my vacation?

All cancellations are subject to a penalty imposed by the vendor. Cancellation charges will also be imposed for any air / hotel / car or other ground transportation supplier chosen in your itinerary. Please contact our Customer care centerto verify if there are penalties on your reservation. In the United States dial 888-291-1613 (24Hrs/7days a week). Outside the United states dial 210-582-2718 (24Hrs/7days a week). Agents are available 24 hours a day, 7 days a week.

How long does it take for a refund credit to show up on my credit card account?

We make every attempt to process your refund as quickly as possible. The maximum timeframes is 30 business days from processing for the refund to appear in your account.

Reserve a Car

Can I reserve a car with my combo package?

Yes, you may now book a car with your combo package.

Once you have chosen your hotel from the 'Select Hotel' page, if a rental car is available at a particular airport destination, it will appear first in the list of add-ons, followed by other available Optional Services.

• Charges for your car rental will be included in your on-line payment.

Car charges do not include optional services such as insurance waivers, mileage charges, or fuel.

Optional Additional Services

Optional Additional Services are travel services, event tickets and activity tickets that can be included in the air-hotel combo package purchase. However, all optional services may not be available in every city. Optional Additional Services include:

• Select a Flight and Hotel combo package. (Advanced Search)
• Optional Additional Services are listed in the Customize Your Trip Section located below the flight and hotel trip itinerary.
• Select as many Optional Services as desired.
• Complete your purchase and get your flight, hotel, and optional services together in one convenient purchase.

Travel Protection Insurance

Do you offer travel protection/insurance for a combo package (Air+Hotel bookings)?

Travel protection is available for U.S. residents only and is purchased on a per person basis.

• Purchase must be made at the time of booking.
• The option to purchase travel protection will be offered on the "Review Trip" page, after selecting your hotel accommodations.
• Once purchased, the travel protection policy is not refundable except in occurrences provided for under the description of coverage.

• Trip Cancellation/Interruption - Reimburses cancellation penalties or unused arrangements up to your total trip cost maximum of $2,000 per person should you need to cancel or interrupt because of illness, injury, or death to yourself, a family member, or traveling companion; jury duty; subpoena; or a documented traffic accident in which you are directly involved on the way to the airport.
• Travel Delay - Covers up to $500 for missed travel arrangements and/or out-of-pocket costs incurred to catch up to the trip.
• Emergency Evacuation/Repatriation of Remains - Prepays up to $25,000 for necessary emergency medical transportation costs.
• Medical Expense - Reimburses up to $10,000 in the event you become ill or injured while traveling.
• Baggage Protection - In the event your luggage or personal property is lost, stolen, or damaged, the plan reimburses up to $1500.
• Baggage Delay - Reimburses the purchase of necessary personal effects, up to $500, while waiting for misrouted luggage to arrive.
• Flight Accident - Insurance of $50,000 in the event of accidental death during your flight.
• 24-Hour Worldwide Emergency Assistance - Services available 24/7 to help with travel-related emergencies ranging from cash transfer, legal, dental, or medical referral and lost travel documents assistance, as well as medical consultation and monitoring.

I need to cancel my combo package booking; Does my combo package Travel Protection cover the cost of my booking?

Please contact the plan administrator, BerkelyCare, with any questions you may have regarding travel protection claims.

Can Travel Protection be added after a combo package has been purchased?

Travel Protection must be purchased at the same time that a combo package is purchased. However, if a technical problem prevents you from completing the purchase of Travel Protection for your combo package, you must contact our customer care center within 24 hours of the combo package purchase in order for Travel Protection to be added to your booking.

Is baggage delay/lost baggage coverage within Travel Protection for a combo package offered for the return trip?

The Baggage Delay/Lost Baggage coverage for Travel Protection covers the entire length of the trip.

Can Travel Protection for a combo package be purchased for just one passenger within a multi-passenger reservation?

No. When Travel Protection is purchased for a combo package booking, it applies to all passengers within the reservation.